Shipping & Delivery Policy

1. Introduction

This Shipping & Delivery Policy applies to all gold products purchased through www.aurongold.in. By placing an order, you agree to this Policy, the Terms & Conditions, Privacy Policy and Refund & Cancellation Policy.

2. Delivery Coverage

AurOnGold currently delivers only within India. Deliveries are subject to courier service availability, applicable laws and operational feasibility.

3. Delivery Eligibility

Gold will be dispatched only after: (i) full payment of the order and all applicable charges, (ii) successful KYC verification, (iii) payment confirmation, and (iv) confirmation of the delivery address.

4. Processing Time

After all requirements are satisfied, AurOnGold will normally process the order for dispatch within 2–5 business days.

5. Estimated Delivery Time

Delivery is normally completed within 7–10 business days after dispatch. Delivery timelines are estimates and may vary depending on location, logistics, weather or other circumstances.

6. Secure & Insured Shipping

Gold products are shipped through authorised courier/logistics partners using secure and insured delivery services. Insurance remains applicable until successful delivery.

7. Packaging

Products are securely packed to reduce the risk of damage or tampering during transit. Customers should inspect the package before accepting delivery.

8. Delivery Verification

AurOnGold or its courier partner may require OTP verification, identity verification or signature at the time of delivery. AurOnGold may contact the customer or emergency contact for delivery coordination.

9. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address. AurOnGold is not responsible for delays caused by incorrect or incomplete information. Additional charges may apply for re-delivery.

10. Delivery Attempts

If delivery cannot be completed because the customer is unavailable or refuses delivery, the courier may make additional attempts or return the shipment. Re-dispatch may attract additional charges.

11. Storage Before Dispatch

Purchased gold may be securely stored at AurOnGold's facility in Mysuru until dispatch. AurOnGold may hold completed orders for up to 15 days after plan completion while arranging delivery.

12. Delay in Delivery

Delays may occur due to weather, natural disasters, transport disruptions, strikes, public holidays, government restrictions, payment gateway issues or other events beyond AurOnGold's reasonable control.

13. Risk & Ownership

Risk of loss remains with AurOnGold until the product is successfully delivered to the customer or authorised recipient. Ownership transfers only after all payments are completed and delivery is successful.

14. Damaged or Missing Shipment

If a shipment appears damaged, tampered with or incomplete, the customer should refuse delivery where appropriate, take photographs and contact AurOnGold immediately for assistance.

15. International Shipping

International delivery is not currently available unless AurOnGold announces such services in the future.

16. Changes to this Policy

AurOnGold reserves the right to amend this Shipping & Delivery Policy at any time. The latest version published on the Website shall apply.

17. Contact Us