Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy applies to all purchases and Easy Monthly Advance Payment (EMAP) plans offered by AurOnGold through www.aurongold.in. By placing an order, you agree to this Policy and the Terms & Conditions.

2. Cancellation by Customer

Customers may request cancellation before completion of the EMAP plan by contacting AurOnGold Customer Support. Cancellation requests are subject to verification of identity, KYC and payment records.

3. Automatic Cancellation

AurOnGold may cancel an order if more than two monthly EMAP instalments are missed, KYC is not completed, payments are reversed or disputed, false information is provided, fraud is detected, or applicable law requires cancellation.

4. Cancellation Charges

Upon eligible cancellation, AurOnGold may deduct up to 5% of the total order value towards administrative, processing and operational costs. Applicable taxes and non-refundable charges may also be deducted where permitted by law.

5. Refund Eligibility

Refunds are available only for eligible cancelled orders after verification. Orders involving fraud, legal restrictions or policy violations may not qualify for a refund.

6. Refund Timeline

Eligible refunds are normally processed within 7 working days after completion of the original EMAP tenure, subject to banking and payment gateway processing times.

7. Refund Method

Refunds will be credited only to the customer's verified bank account or the original payment source. Cash refunds are not provided.

8. No Interest

AurOnGold does not pay interest or compensation on refunded amounts unless required by applicable law.

9. Buyback Policy

AurOnGold may offer a buyback based on the prevailing online gold price adopted by AurOnGold after successful verification of the returned product. A deduction of 3%–5% may apply for testing, handling and administration.

10. No Exchange

Purchased gold products cannot be exchanged for another weight, jewellery or different product.

11. Return Conditions

Returned products must be genuine AurOnGold products with the original invoice, certificate (where applicable) and must not be altered, damaged or tampered with.

12. Delivery Cancellation

Once a product has been dispatched, cancellation may not be possible. If permitted, any applicable courier, insurance or handling charges may be deducted.

13. Failed Deliveries

If delivery fails due to an incorrect address, customer unavailability or refusal to accept delivery, additional delivery charges may apply for re-dispatch.

14. Force Majeure

Refunds or deliveries may be delayed due to natural disasters, government restrictions, transport disruptions, payment gateway outages or other events beyond AurOnGold's reasonable control.

15. Changes to this Policy

AurOnGold may amend this Policy at any time. The latest version published on the Website shall apply from its effective date.

16. Contact Us