We're here to help. If you have any questions about our products, EMAP plans, payments, delivery, KYC, buyback, or any other service, please contact us using the details below.
Our support team is available to assist you with product enquiries, order status, payment assistance, account-related issues, delivery updates, KYC support, refunds, cancellations, buyback enquiries and general information.
AurOnGold
#73, 1st Floor,
Bhogadi–Gaddige Main Road,
Near Trends Apartment,
Maratikyatanahalli,
Bhogadi, Mysuru – 570026,
Karnataka, India.
Monday to Saturday: 9:30 AM – 6:30 PM
Sunday & Public Holidays: Closed (or as notified on the Website).
You may contact us regarding:
We aim to acknowledge most customer enquiries within 24 business hours. Resolution time may vary depending on the nature of the request and verification requirements.
AurOnGold may communicate with customers through phone calls, email, SMS, WhatsApp, or notifications on the customer dashboard for service updates, verification and order-related communications.
If you are not satisfied with our initial response, you may request escalation by writing to our support email with your Order ID, registered mobile number and a detailed description of your concern. AurOnGold will review the matter and respond as soon as reasonably possible.
Please never share your OTP, passwords or banking credentials with anyone. AurOnGold representatives will never ask for your OTP or internet banking password. Verify that you are communicating through our official contact details before sharing personal information.
Your suggestions help us improve. We welcome your feedback regarding our products, services and website experience.